Postex Service needed its own CRM system that would automate the management of orders, clients and delivery processes. The task was to create a turnkey solution – from architecture to implementation in the company’s work processes.
Development of CRM system for PostexService
Portfolio category:
Programming
Our solution
We designed and implemented a CRM that takes into account the specifics of the logistics business and the daily needs of managers:
- System architecture and design. We built a structure with modules for managing clients, shipments, payments, and reporting. We made the interface clear and convenient for working with large amounts of data.
- Programming. We implemented a backend and frontend with the ability to scale. We integrated modules for creating shipments, tracking delivery status, managing warehouses and couriers.
- Automation. We set up reminders, push notifications, generating documents for customs clearance, as well as automatic tariff calculations.
- Testing and launch We conducted a multi-level functionality check, after which we integrated the CRM into the company’s working environment and taught the staff how to use the system.
As a result, Postex received a CRM that does not simply replace Excel or third-party services, but centralizes all business processes in one tool.
Result
The new CRM system has become the core of Postex Service’s operational processes and has allowed the company to take its work to a new level.
- Application processing has been accelerated thanks to automated scenarios, which has reduced the time required for each shipment.
- All clients and their orders are now stored in a single database, which allows managers to quickly find the necessary information and communicate with clients more effectively.
- Automated generation of documents and customs declarations has reduced the number of errors and accelerated international shipments.
- The management has received convenient control tools: dashboards, statistics, financial and logistics reports.
- The system is flexibly scalable: you can add new modules, integrations and users without reworking the foundation.
As a result, the CRM has not only reduced the workload of the team, but also made the processes transparent, fast and manageable. This has helped improve the quality of service for clients and created a solid foundation for the company’s development in the international market.
Conclusion
We developed a CRM for Postex Service completely from scratch. It has become the basis for the company’s efficient operation and a competitive advantage in the field of international delivery. If you need a CRM that will be created specifically for your processes, contact us, we will help you implement a solution of any complexity.
