Postex Service needed its own CRM system that would automate the management of orders, customers and delivery processes. The task was to create a turnkey solution — from architecture to implementation in the company’s work processes.
Development of a CRM system for PostexService
Portfolio category:
Programming
Our solution
We designed and implemented a CRM that takes into account the specifics of the logistics business and the daily needs of managers:
- System architecture and design. Built a structure with modules for customer management, shipments, payments and reporting. The interface was made clear and convenient for working with large volumes of data.
- Programming. Implemented a scalable backend and frontend. Integrated modules for creating shipments, tracking delivery status, managing warehouses and couriers.
- Automation. We set up reminders, push notifications, generation of documents for customs clearance, as well as automatic tariff calculations.
- Testing and launch. Conducted a multi-level functional check, after which CRM was integrated into the company’s working environment and personnel were trained to use the system.
As a result, Postex received a CRM that not only replaces Excel or third-party services, but also centralizes all business processes in one tool.
Result
The new CRM system became the core of Postex Service’s operational processes and allowed to bring the company’s work to a qualitatively new level.
- Processing of applications was accelerated thanks to automated scripts, which reduced the time for each shipment.
- All customers and their orders are now stored in a single database, which allows managers to quickly find the necessary information and communicate more effectively with customers.
- Automatic creation of documents and customs declarations reduced the number of errors and accelerated international transportation.
- Management received convenient tools for control: dashboards, statistics, financial and logistics reports.
- The system is flexibly scalable: you can add new modules, integrations and users without reworking the base.
As a result, CRM not only reduced the burden on the team, but also made the processes transparent, fast and more manageable. This helped improve the quality of service for customers and created a solid foundation for the company’s development on the international market.
Conclusion
We developed CRM for Postex Service completely “from scratch”. It became the basis of the company’s effective work and a competitive advantage in the field of international delivery. If you need a CRM that will be created specifically for your processes – contact us, we will help implement solutions of any complexity.
